Refund policy

Sometimes things don't hit the target on the first throw, and that's okay. If something you ordered from Stilly Axe Pit isn't right for you, this page explains how returns and refunds work. It covers orders placed on our online store at https://stillyaxepit.com.

Your Return Window

You can return items within 30 days of receiving your order.

Condition of Returned Items

To be accepted for a return, items must be unused. Throwing axes, knives and stars that have been thrown, sharpened or used against a target can't be returned unless they arrived damaged or were the wrong item.

Items That Can't Be Returned

  • Gift cards can't be returned.

How to Start a Return

1. Email us at info@stillyaxepit.com or call +1 405 332 5463 and tell us you'd like to return something. 2. Include your order number, the item(s) you want to return and the reason for the return. 3. We'll reply with the next steps and where to send your return.

Please contact us before you send anything back, so we can match your return to your order.

Packing Bladed Items Safely

Throwing axes, knives and stars are sporting equipment with sharp edges. When you send one back, please keep blades covered (in their original sheath or cover if you have it) and pack them securely so nothing can cut through the box. This keeps you, the carrier and our team safe.

Who Pays Return Shipping

  • Damaged or wrong items: we pay for return shipping.
  • All other returns: return shipping is paid by you.

Damaged or Wrong Items

If your order arrives damaged, or you received the wrong item, we'll help where we can:

1. Contact us at info@stillyaxepit.com or +1 405 332 5463 within 30 days of receiving your order. 2. Include your order number, a short description of the problem and photos of the item and packaging if possible. 3. We'll review your message and let you know how to send the item back. Return shipping for damaged or wrong items is covered by us.

Refunds

Once your return has been received and checked, we'll let you know whether your refund is approved.

  • Refund method: Approved refunds are issued to your original payment method (Visa, Mastercard or Shop Pay).
  • Refund timing: Approved refunds are processed within 5–10 days. Your bank or card provider may need some extra time before the refund shows on your statement.

Your Rights

This policy is in addition to your rights under the consumer laws of the State of Oklahoma. Nothing in this policy limits any rights you have under those laws.

Questions?

We're happy to help. Reach out to us anytime:

  • Email: info@stillyaxepit.com
  • Phone: +1 405 332 5463
  • Address: Stilly Axe Pit, 1020 S Main St, Stillwater, Oklahoma 74074, US